Terms & Conditions

Last updated: 9 August 2026

These Terms & Conditions (“Terms”) apply to the use of the Swyng Golf website, premises, golf simulators, equipment, facilities, lessons, bookings, gift vouchers and any other services provided by Swyng Golf (“Swyng Golf”, “we”, “us” or “our”).

By making a booking, purchasing a gift voucher or lesson, entering our premises, or using our golf simulators or other facilities, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase, booking or using our facilities.

1. Bookings

Golf simulator bays, lessons and other services are subject to availability.

Customers are responsible for ensuring that all information supplied when making a booking is accurate.

A booking is not confirmed until it has been successfully accepted and, where applicable, payment has been received.

Customers should arrive in sufficient time for their booking. The allocated booking period includes any preparation, set-up and finishing time required.

Late arrival will not normally result in an extension of the booking period, and the full booking price may remain payable.

Swyng Golf reserves the right to refuse, cancel, suspend or terminate a booking where reasonably necessary, including because of:

• unsafe or reckless behaviour;
• misuse of equipment;
• intoxication or impairment;
• threatening, abusive or disruptive behaviour;
• failure to comply with staff instructions;
• technical or equipment problems;
• maintenance requirements;
• safety concerns; or
• circumstances outside our reasonable control.

2. Third-Party Booking and Payment Providers

Swyng Golf may use third-party service providers to process or administer:

• golf simulator bay bookings;
• lesson bookings;
• gift voucher purchases;
• payments;
• refunds;
• cancellations;
• reservations; and
• other transactions.

When you make a booking or purchase through a third-party provider, you may also be entering into an agreement with that provider.

The applicable terms and conditions, privacy policies, cancellation policies, refund policies and other rules of the relevant third-party provider will apply in addition to these Terms.

Customers are responsible for reviewing the relevant third-party terms before completing a booking or purchase.

Where a cancellation, amendment, refund, credit or gift voucher is administered through a third-party provider, that provider's applicable procedures and policies may determine how the request is processed.

Nothing in these Terms removes or limits any statutory rights available to consumers under applicable law.

3. Cancellations, Rescheduling and No-Shows

The cancellation and rescheduling policy displayed at the time of booking applies to the relevant reservation.

Where a booking is made through a third-party provider, that provider's applicable cancellation, refund and rescheduling policies will also apply.

Customers should check the applicable cancellation period before confirming their booking.

Cancellation refunds: Bookings cancelled within 12 hours of the scheduled start time will not be refunded. All other cancellations will be refunded to the customer's original payment method.

Subject to applicable consumer law, late cancellations and failure to attend a booking may result in the loss of some or all of the amount paid.

Failure to arrive for a booking without providing the required notice may be treated as a no-show.

Swyng Golf may cancel, suspend or rearrange bookings because of equipment failure, maintenance, staff availability, health and safety concerns or circumstances outside our reasonable control.

Where Swyng Golf cancels a booking and cannot provide a reasonable alternative, any refund, rescheduling or credit due will be dealt with in accordance with applicable law and, where relevant, the terms of the booking provider through which the transaction was made.

4. Gift Vouchers

Gift vouchers are subject to any conditions, validity periods, expiry dates or restrictions displayed at the time of purchase, together with applicable law.

Where gift vouchers are sold, issued, administered or processed through a third-party provider, that provider's applicable voucher terms and conditions will also apply.

Subject to applicable law, gift vouchers:

• have no cash value;
• must be redeemed in accordance with the instructions provided;
• cannot be exchanged for cash;
• may be subject to booking availability; and
• must be presented or redeemed using a valid voucher code where required.

Customers are responsible for keeping voucher numbers and codes secure.

Swyng Golf is not responsible for the unauthorised use of a voucher code except where the loss results from something for which Swyng Golf is legally responsible.

5. Golf Lessons

Golf lessons may be provided by Swyng Golf, golf professionals, coaches or third-party service providers.

Lesson duration, pricing, availability, cancellation requirements and other applicable terms may vary.

Where a lesson is booked with or processed through a third-party provider or independent golf professional, their applicable terms and cancellation policy will also apply.

Instruction is intended to assist customers with their golf technique and performance. No particular improvement, handicap reduction, score or other result is guaranteed.

6. Use of the Golf Simulators and Facilities

Customers must use Swyng Golf's premises, golf simulators and equipment safely, responsibly and only for their intended purposes.

All customers and guests must comply with safety notices and reasonable instructions given by Swyng Golf staff.

Users must:

• ensure that the hitting area is clear before swinging a golf club;
• remain within designated hitting and waiting areas;
• maintain a safe distance from anyone swinging a golf club;
• never intentionally walk into another player's swing area;
• use golf clubs, balls, launch monitors, screens, mats and other equipment appropriately;
• avoid excessive or uncontrolled practice swings;
• supervise children and minors in their care;
• avoid reckless, dangerous or inappropriate behaviour;
• stop using any equipment immediately if they notice a defect, malfunction or safety concern; and
• immediately notify a member of staff about any damage, accident or safety concern.

Only the player taking the shot should normally be within the designated hitting area unless otherwise instructed by a member of staff or golf professional.

Users should ensure that other customers, guests, personal possessions, drinks and electronic devices are kept safely away from the player's swing.

7. Assumption of Risk

Golf involves swinging clubs at speed, striking golf balls and undertaking repetitive physical movement. Use of an indoor golf simulator therefore carries inherent and unavoidable risks even when the equipment is being used correctly.

These risks may include:

• being struck by a golf club;
• being struck by a golf ball;
• golf balls rebounding from simulator screens, walls, floors, ceilings or other surfaces;
• slips, trips and falls;
• strains, sprains and other muscular or physical injuries;
• collisions with persons, furniture, fixtures or equipment;
• loss of balance while swinging;
• injury resulting from overexertion; and
• damage to personal possessions located within or near the playing area.

By choosing to participate, customers acknowledge these ordinary and inherent risks.

To the fullest extent permitted by law, customers voluntarily assume the risks inherent in the ordinary and proper use of indoor golf simulator facilities.

Customers are responsible for deciding whether they are physically capable of participating safely.

8. Personal Injury

Every customer is responsible for behaving safely, exercising reasonable care and using the facilities within their own physical capabilities.

To the fullest extent permitted by law, Swyng Golf will not be responsible for an injury, accident, loss or damage resulting from:

• a customer's failure to follow safety instructions;
• reckless, negligent or inappropriate behaviour by a customer or guest;
• another customer's actions;
• improper or unauthorised use of a golf club, golf ball, simulator or other equipment;
• entering another player's swing area;
• overexertion;
• a customer's pre-existing medical condition or physical limitation;
• the customer's decision to participate where they are unable to do so safely;
• the use of equipment contrary to instructions; or
• an inherent risk associated with the ordinary and proper use of golf simulator facilities.

Nothing in these Terms excludes or limits Swyng Golf's liability for death or personal injury arising from an act or omission of Swyng Golf where such liability cannot lawfully be excluded or limited.

Nothing in these Terms affects a customer's statutory consumer rights.

9. Personal Property

Customers bring golf clubs, phones, watches, jewellery, bags, clothing, electronic equipment, vehicles and all other personal possessions onto or near the premises at their own risk.

Customers should remove fragile or valuable property from the hitting area before any person swings a golf club.

To the fullest extent permitted by law, Swyng Golf accepts no responsibility for loss, theft, destruction or damage to personal property resulting from:

• golf balls;
• golf clubs;
• other customers;
• another customer's possessions;
• ordinary use of the simulator;
• property being left in or near the hitting area;
• property being left unattended; or
• a customer's failure to take reasonable care of their possessions.

This exclusion does not apply to the extent that the loss or damage results from an act or omission of Swyng Golf for which liability cannot lawfully be excluded.

Swyng Golf accepts no responsibility for items left behind following a booking except to the extent required by law.

10. Damage Caused by Customers

Customers must take reasonable care of Swyng Golf property and equipment.

Where a customer or their guest deliberately, recklessly or negligently damages Swyng Golf's premises, equipment or other property, Swyng Golf reserves the right to seek reimbursement for reasonable repair, cleaning or replacement costs.

This may include damage to:

• simulator impact screens;
• launch monitors and tracking systems;
• cameras and sensors;
• projectors;
• televisions and displays;
• computers and electronic equipment;
• golf clubs;
• golf balls;
• hitting mats;
• furniture;
• walls;
• floors;
• ceilings;
• doors;
• fixtures; and
• other Swyng Golf property.

A customer may also be responsible, to the extent permitted by law, for damage they cause to another person's property.

Serious or deliberate damage may be reported to An Garda Síochána where appropriate.

11. Children and Minors

Children and persons under 18 must be appropriately supervised where required by Swyng Golf.

A parent, guardian or supervising adult is responsible for ensuring that minors in their care comply with these Terms, safety requirements and staff instructions.

Swyng Golf may require a responsible adult to remain with a minor throughout a booking.

Particular care must be taken to ensure that children do not enter the hitting area while another person is swinging a golf club.

12. Alcohol, Intoxication and Unsafe Behaviour

Customers must behave responsibly while on the premises.

A customer must not use a simulator where alcohol, drugs, medication, illness, fatigue or another condition has impaired their ability to safely control a golf club.

Swyng Golf reserves the right to immediately prevent or stop any person from using the facilities where a staff member reasonably believes that the person:

• is intoxicated or otherwise impaired;
• is behaving dangerously or recklessly;
• cannot safely control a golf club;
• is threatening, abusive or disruptive;
• is deliberately damaging property;
• is refusing to follow reasonable staff instructions; or
• presents a risk to themselves, another person or property.

Where participation is terminated because of the conduct of a customer or their guest, no refund will be due except where required by law.

13. Simulator Accuracy and Technical Performance

Golf simulators, launch monitors and related software calculate information using cameras, sensors, radar, software algorithms or other technology.

Simulator measurements and virtual results may differ from actual outdoor golf performance.

Swyng Golf does not guarantee the absolute accuracy of:

• distances;
• ball speed;
• club speed;
• spin rates;
• launch information;
• club data;
• ball flight;
• virtual course conditions;
• scoring;
• handicaps; or
• other simulator-generated information.

Temporary interruptions, internet outages, software errors, sensor errors, equipment faults or other technical problems may occur.

Swyng Golf will take reasonable steps to maintain its equipment and address faults but cannot guarantee uninterrupted operation at all times.

14. CCTV Monitoring

Swyng Golf operates CCTV monitoring throughout its premises, including within and around the golf simulator bays. CCTV may operate 24 hours a day, 7 days a week.

CCTV may capture images of customers, guests, staff, contractors and other persons present at the premises.

CCTV is used for legitimate purposes which may include:

• protecting the health and safety of customers, staff and visitors;
• protecting Swyng Golf's premises and equipment;
• deterring, preventing and investigating theft, vandalism and criminal activity;
• identifying and investigating damage or misuse of simulator equipment;
• investigating accidents and injuries;
• investigating complaints, disputes and other incidents;
• assisting with insurance or legal claims; and
• establishing the circumstances surrounding an incident.

By entering Swyng Golf's premises, customers acknowledge that CCTV monitoring is in operation.

Entering the premises does not, by itself, constitute consent to the separate use of identifiable CCTV footage for advertising or marketing.

Where Swyng Golf relies on legitimate interests as its lawful basis for CCTV processing, those interests may include the security and protection of people, property and premises and the investigation of incidents.

CCTV will be operated in accordance with applicable data protection legislation.

Appropriate CCTV signage will be displayed at the premises.

15. CCTV Storage, Access and Disclosure

CCTV recordings will be retained only for as long as reasonably necessary for the purpose for which they were collected, subject to applicable law.

Footage relevant to an accident, injury, equipment-damage incident, security incident, complaint, insurance matter, legal claim, regulatory matter or other investigation may be retained for longer where reasonably necessary.

Access to stored CCTV footage will be restricted to authorised persons.

CCTV footage may be disclosed where appropriate and lawful to persons or organisations including:

• An Garda Síochána;
• emergency services;
• insurers;
• legal advisers;
• courts;
• regulatory or statutory authorities; and
• other parties where disclosure is legally required or reasonably necessary for the establishment, exercise or defence of legal claims.

Swyng Golf will take reasonable measures to protect CCTV footage against unauthorised access, alteration, disclosure or loss.

16. Photography and Video Recording by Swyng Golf

From time to time, Swyng Golf staff members, photographers, videographers or persons acting on behalf of Swyng Golf may take photographs or videos within the premises.

These images may be intended for purposes including:

• Swyng Golf's website;
• social-media channels;
• advertisements;
• promotional campaigns;
• competitions;
• event coverage;
• printed promotional material; and
• other marketing activities.

Where an identifiable person is deliberately photographed or filmed as a principal subject for marketing or promotional purposes, Swyng Golf will ensure that it has an appropriate lawful basis for that processing.

Where Swyng Golf relies on consent, consent to promotional photography or video will be separate from the customer's simulator booking and will not be a condition of booking or using a golf simulator.

Customers may therefore book and use a Swyng Golf simulator without being required to agree to identifiable photographs or videos of them being used for Swyng Golf's marketing.

Customers who do not wish to be deliberately included in promotional photography or filming should inform a member of staff.

Where processing is based on consent, that consent may be withdrawn in relation to future processing by contacting Swyng Golf.

Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn.

17. Photography and Video by Staff and Other Users

Customers should be aware that staff members, other customers and visitors may use phones, cameras or other recording equipment on the premises.

Swyng Golf does not control photography or video recording independently undertaken by customers or visitors for their own personal or household purposes.

Customers and guests are nevertheless expected to respect the privacy and dignity of other people.

Swyng Golf reserves the right to stop photography or recording that is:

• intrusive;
• harassing;
• disruptive;
• unsafe;
• inappropriate;
• interfering with another customer's enjoyment of the facilities; or
• reasonably suspected of breaching applicable law.

Customers must not use recording equipment in a way that interferes with another person's reasonable privacy.

Swyng Golf is not responsible for independent images or recordings taken or subsequently published by other customers or visitors except to the extent that Swyng Golf is legally responsible for the relevant processing.

18. Data Protection and GDPR

Images or recordings from which an individual can be identified may constitute personal data.

Where Swyng Golf determines the purposes and means of processing that information, Swyng Golf will process it in accordance with applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) and applicable Irish data protection legislation.

Depending on the circumstances and applicable legal basis, individuals may have rights including the right to:

• request access to personal data held about them;
• request correction of inaccurate information;
• request deletion of information in applicable circumstances;
• object to certain processing;
• request restriction of certain processing;
• withdraw consent where consent is the legal basis relied upon; and
• lodge a complaint with the Irish Data Protection Commission.

Requests concerning CCTV footage, photographs, video recordings or other personal data should be made using the contact details contained at the end of these Terms.

Further information concerning the collection, use, retention and disclosure of personal information may also be provided in Swyng Golf's Privacy Policy and CCTV notices.

19. Website Information

Swyng Golf takes reasonable steps to ensure that information displayed on its website is accurate.

However, prices, opening hours, simulator availability, services, features and other information may change.

Obvious errors may be corrected where permitted by law.

Information provided on the website or through a simulator does not constitute medical, fitness or other professional advice.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Swyng Golf will not be responsible for loss, damage or injury resulting from:

• misuse of the facilities or equipment;
• failure to follow safety instructions;
• reckless or careless behaviour;
• another customer's actions;
• golf balls or golf clubs used by customers;
• loss, theft or damage to personal belongings;
• property being placed within an unsafe area;
• inherent risks associated with playing golf or using golf simulator equipment; or
• circumstances outside Swyng Golf's reasonable control.

Customers remain responsible for exercising reasonable care for their own safety, the safety of others and their possessions.

Where Swyng Golf is legally responsible for loss, damage, death or personal injury, nothing in these Terms seeks to exclude or restrict that liability where doing so would be prohibited by law.

Nothing in these Terms excludes, limits, restricts or otherwise affects any statutory consumer right or liability that cannot legally be excluded, limited or restricted.

21. Events Outside Our Reasonable Control

To the extent permitted by law, Swyng Golf will not be responsible for a failure or delay in providing a service caused by circumstances outside our reasonable control.

Such circumstances may include:

• power failures;
• internet outages;
• telecommunications failures;
• unexpected equipment faults;
• severe weather;
• flooding;
• fire;
• emergency situations;
• government restrictions; or
• other comparable circumstances beyond our reasonable control.

Where such circumstances affect a booking, Swyng Golf will deal with the affected booking in accordance with applicable law and any applicable terms of the relevant booking provider.

22. Privacy

Personal information collected through the Swyng Golf website, bookings, facilities or other services will be handled in accordance with applicable data protection law and Swyng Golf's Privacy Policy.

Third-party booking, payment, lesson or voucher providers may separately collect and process customers' personal information in accordance with their own privacy policies.

Customers should review those third-party privacy policies when using their services.

23. Changes to These Terms

Swyng Golf may amend these Terms from time to time.

The Terms applicable to a booking will ordinarily be those in effect when the booking or purchase is made, subject to changes required by law or otherwise lawfully applicable.

The current version will be displayed on the Swyng Golf website together with its most recent update date.

24. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in full force to the extent permitted by law.

25. Governing Law

These Terms are governed by the laws of Ireland.

Nothing in this section deprives a consumer of any mandatory protections, remedies or rights available to them under applicable Irish or European Union law.

26. Contact Swyng Golf

Questions concerning these Terms, bookings, cancellations, CCTV, photography or personal-data processing may be directed to:

Swyng Golf
Kerry Padel Centre
Unit 2A, Borg Commercial Park
Monavalley Business Park
Tralee, Co. Kerry
V92 KX3T
Ireland

Email: info.swynggolf@gmail.com

Telephone: 089 237 8857

By making a booking or using Swyng Golf's facilities, you confirm that you have had the opportunity to read these Terms & Conditions and agree to be bound by them.